Check-in/Check-out: CHECK IN from 12:00 midday: If you arrive prior to 10:00 am, please enjoy breakfast while your villa is being prepared. • Early Check In provides the luxury to stay in your villa as soon as you arrive at Etu Moana @ NZ$275 per villa. CHECK OUT 10:00 am: If you are on a late flight, the following options are available and we recommend you book these prior to arrival to avoid disappointment, as they are subject to availability: • Late Check Out provides the luxury to stay in your villa until 6:30 pm, the latest airport transfer time from the resort @ NZ$ 275 per villa. • Day Pass: Check out by 10:00am. The day pass includes storage of your luggage, access to your locker and a shower, beach towels, bath towels and free use of the resort facilities @ NZ$25 per person.
Airport transfers: Free of Charge
Payment policy: A 3% booking fee on the initial credit card transaction. If not otherwise stated, a 30% deposit of the total booking is required at the time of booking. The balance is to be paid upon check out at the latest. Specials such as Advance Purchase Special and other Specials that require full payment at time of booking will incur a 3% booking fee on the total amount. Visa & Mastercard are accepted; alternatively payment can be made by telegraphic transfer to Etu Moana BSP Bank Account in Rarotonga (NZ$25 bank fee), or in New Zealand (NZ$15 bank fee from NZ bank accounts only). Etu Moana can provide you with their bank details via email.
Fees: No hidden fees. All local taxes included in rate.
Cancellation policy: The below cancellation and non-arrival policy applies to all bookings made
at Etu Moana excluding the Advanced Purchase special and any other specials
booked that require full payment at time of booking and are non-refundable.
Cancellations must be in writing, received & confirmed by Etu Moana.
Any nights that are able to be on-sold will be deducted from the cancellation fee.
IF YOU ARE CANCELLING MORE THAN 60 DAYS PRIOR TO ARRIVAL - A FULL REFUND, minus the booking fee (3%).
Cancellations received between 60 & 31 days prior to arrival - 7% fee of the total accommodation charge.
Cancellations received between 30 & 15 days prior to arrival - 50% fee of the total accommodation charge.
Cancellations received 14 days or less prior to arrival, no shows, or reductions to your stay while at Etu Moana, will incur the full cost (100%) of the total accommodation charge. This also applies for a later arrival or an earlier departure.
We always recommend Travel Insurance to cover any change of plans.
Note: Etu Moana is an adults only resort (16+ years of age).